[chairs] Response from Kavi re training

[Chris Higgins <higgins@kavi.com>]

Hi all,

I'm Chris Higgins, a Project Manager at Kavi, and Karl has forwarded me some
of the issues you've encountered with the Genesys system today.  There are
some common issues raised so I'll try to hit the major categories.

BTW, I have post-only access to this list, so will not see replies unless
they are explicitly cc'd or otherwise addressed to me...


Q.  This platform restriction is ridiculous.  Does this mean Kavi's software
is restricted to a Wintel platform?

A.  I agree, it's ridiculous.  Kavi's software is completely
platform-neutral, and in fact is developed primarily by users on Debian
Linux, RedHat Linux, and Mac OS X.  We all use non-IE browsers (I prefer
Mozilla personally), and develop all our applications to be compatible with
a broad range of Free and commercial browsers.

Unfortunately, we don't make web conferencing software. :)  In evaluating
providers for this service (WebEx, Placeware, Raindance, etc.) we found that
none would wholeheartedly commit to supporting anything other than Windows +
IE (or in some cases, obsolete versions of Netscape Navigator on the same
platform).  We chose Genesys for a variety of reasons, and have used them
successfully for the most part -- though we do run into configuration
problems quite a bit.  We feel this internally as well, and would welcome
suggestions on better providers for the future.  Though at the moment I
think we're committed to what we've got -- for these upcoming sessions,
anyway.

But to be absolutely clear on the Kavi side of things -- our applications
are all designed not to rely on versions or special features of browsers.
We simply deliver pages to the user, and accept form input back.  If you
ever encounter a compatibility issue with your browser of choice using a
Kavi application, please report it to us!


Q.  Is there any value in attending the session voice-only, or web
conference-only?

A.  Not much.  I think this would be more frustrating than enlightening.


Q.  I have IE 6 on XP, and it doesn't like my JVM.  Why?

A.  I have heard of this issue recently, and don't know a quick solution.
I'll spend some time this week researching it and try to get a satisfactory
fix back to the list.


Q.  I'm behind a firewall.  Doesn't this work through firewalls?

A.  There's a somewhat amusing statement about this in one of their FAQs.
Although I haven't tried this in the past, I will experiment with the
"firewall transparency" option before Friday's session, and see if
performance is acceptable.  If it is, we'll use it for the sessions.  Here's
the bit from their FAQ:

"Q. What do you mean by "Firewall Transparent"?
A. Firewall transparency means that we are able to communicate within their
network and not be blocked by their firewall, which is their security system
against hackers on the Internet. Firewall transparency only comes in to play
when we are attempting an application sharing session. What we are doing is
checking a series of ports on their firewall, looking for one that will
allow two-way communication, between our Application Sharing server and the
viewers' desktop. If they have an extremely secure firewall, we have created
the ability to application share using HTTP. This is the port that allows
employees to access the Internet. If we have to run application sharing
using HTTP, the response times are quite slow."

---

Please let me know if you have more questions or compatibility issues.  I
will work with the Genesys folks over the next few days to address the
issues we've seen so far.

;Chris Higgins
;Project Manager, Kavi Corporation
;Portland, OR




> -------- Original Message --------
> Subject: RE: [chairs] Kavi training
> Date: Mon, 03 Feb 2003 17:23:01 -0500
> From: "Philpott, Robert" <rphilpott@rsasecurity.com>
> To: 'jkeane' <jik@jkeane.com>, "'chairs@lists.oasis-open.org'"
> <chairs@lists.oasis-open.org>
> 
> 
> 
> I have all of the latest updates and the latest VM.
> 
> 
> 
> But I finally did get it to work by going into Internet Options\Advanced
> tab and un-checking the box labeled "Use Java 2 v1.4.1 for <applet>"
> 
> 
> 
> Rob Philpott
> RSA Security Inc.
> The Most Trusted Name in e-Security
> Tel: 781-515-7115
> Mobile: 617-510-0893
> Fax: 781-515-7020
> mailto:rphilpott@rsasecurity.com
> 
> -----Original Message-----
> From: jkeane [mailto:jik@jkeane.com]
> Sent: Monday, February 03, 2003 4:44 PM
> To: Philpott, Robert; chairs@lists.oasis-open.org
> Subject: RE: [chairs] Kavi training
> 
> 
> 
> I had to download the Java Virtual Machine software last Fall to work
> with Genesys. It was not included in IE 6. There can be other security
> setting that have to be changed.
> 
> 
> 
> WebEx and PlaceWare are more forgiving.
> 
> 
> 
> Web Conferencing, if produce well, can really enhance a meeting.
> 
> 
> 
> Jim Keane
> 
> 
> 
> James I. Keane
> 
> JKeane.Law.Pro
> 
> 20 Esworthy Terrace
> 
> North Potomac MD 20878
> 
> 301-948-4062 F: 301-947-1176 (N.B.: NEW FAX NUMBER)
> 
> www.jkeane.com <http://www.jkeane.com/>
> 
> 
> 
> Co-Author and Annual Update Editor of Treatise: Litigation Support
> Systems, An Attorney Guide 2nd
> <http://www.westgroup.com/store/product.asp?product_id=16989703&catalog_name=w
> gstore> 
> 
> Ed. (WestGroup, 1992, updated through 2002)
> 
> -----Original Message-----
> From: Philpott, Robert [mailto:rphilpott@rsasecurity.com]
> Sent: Monday, February 03, 2003 4:26 PM
> To: 'chairs@lists.oasis-open.org'
> Subject: FW: [chairs] Kavi training
> 
> Failed on IE6.0...
> 
> 
> 
> -----Original Message-----
> From: Philpott, Robert
> Sent: Monday, February 03, 2003 3:55 PM
> To: 'karl.best@oasis-open.org'
> Cc: Philpott, Robert; 'Prateek Mishra (pmishra@netegrity.com)'
> Subject: RE: [chairs] Kavi training
> 
> 
> 
> Hello Karl - I plan to attend the Friday 2/7 session. However...
> 
> 
> 
> I cannot pass the genesys browser compatibility test.
> 
> 
> 
> I am running WinXP with IE version: 6.0.200.1106.xpsp1.020828-1920
> 
> 
> 
> It complains that:
> 
> Java VM Unsupported
> 
> Error - This version of the Java VM is not supported.
> 
> Meeting Center does not support this version of the Java Virtual Machine
> (VM).
> 
> Please visit Windows Update by following the link below to see if a
> Microsoft VM update is available for your operating system
> 
> I am running with the latest updates from MS.
> 
> 
> 
> Suggestions?
> 
> 
> 
> Rob Philpott
> 
> RSA Security Inc.
> 
> The Most Trusted Name in e-Security
> 
> Tel: 781-515-7115
> 
> Mobile: 617-510-0893
> 
> Fax: 781-515-7020
> 
> mailto:rphilpott@rsasecurity.com
> 
> 
> 
> 
> 
>>  -----Original Message-----
> 
>>  From: Karl Best [mailto:karl.best@oasis-open.org]
> 
>>  Sent: Monday, February 03, 2003 3:19 PM
> 
>>  To: chairs
> 
>>  Subject: [chairs] Kavi training
> 
>> 
> 
>>  TC Chairs:
> 
>> 
> 
>>  OASIS has scheduled two online training sessions for TC Chairs to
> 
>>  familiarize them with new web-based tools provided by Kavi.  Both
> 
>>  sessions will cover the same material -- you should only plan on
> 
>>  attending one. These sessions will be conducted by trainers from Kavi
> 
>>  who will lead you through the Kavi Groups application. These sessions
> 
>>  will be conducted via a web-sharing service called Genesys Meeting
> 
>>  Center for the online portions, PLUS a simultaneous telephone conference
> 
>>  call for the voice portion.
> 
>> 
> 
>>  If possible, please reply to me to let us know which session you will
> 
>>  attend so we can get a rough count in advance of how many will be
> 
>>  attending. If you cannot attend either session, some online
> 
>>  documentation will be available to help you get started with the new web
> 
>>  site.
> 
>> 
> 
>>  TRAINING SESSION DETAILS:
> 
>> 
> 
>>  Session 1:
> 
>>  - February 7th, 2003 6:00 AM Pacific Time (US and Canada) (GMT -08:00)
> 
>> 
> 
>>  Session 2:
> 
>>  - February 12th, 2003 1:00 PM Pacific Time (US and Canada) (GMT -08:00)
> 
>> 
> 
>>  SYSTEM REQUIREMENTS:
> 
>> 
> 
>>  (These are the requirements of the web sharing system used by Kavi;
> 
>>  OASIS does not necessarily condone these restriction)
> 
>> 
> 
>>  - Windows PC (9x, NT 4, ME, 2000, or XP) -- sorry, no Unix or Mac
> support
> 
>>  - Internet Explorer 4.0 or later, OR Netscape Navigation 4.7x
> 
>>  - At least a 56k dialup connection, or other internet connection
> 
>>  - Voice telephone available to call the voice bridge
> 
>> 
> 
>>  BEFORE THE SESSION:
> 
>> 
> 
>>  To ensure that your browser is configured properly click on this link:
> 
>> 
> 
>>  http://genesysmeetingcenter.com/gcc/bt.asp?ba=6
> 
>> 
> 
>>  If you receive a warning or fail indicator please click on it for
> 
>>  instructions on how to configure your browser.
> 
>> 
> 
>>  AT THE TIME OF THE SESSION:
> 
>> 
> 
>>  1. A few minutes before the scheduled beginning of the session, point
> 
>>  your browser to:  http://www.genesysmeetingcenter.com
> 
>> 
> 
>>  2. In the box provided, type the meeting number:  1131776  (there is NO
> 
>>  PASSWORD NEEDED to join this meeting)
> 
>> 
> 
>>  3. Click "Join Live Meeting"
> 
>> 
> 
>>  4. Your browser may run through a configuration process for several
> 
>>  minutes, if you have not already configured it using the link above
> 
>> 
> 
>>  5. Call the voice bridge number to join the conference call
> 
>> 
> 
>>  Session 1: February 7th, 2003 6:00 AM Pacific Time (GMT -08:00)
> 
>>      Conference Dial-in No: 512-225-3050
> 
>>      Conference Guest Code: 84759#
> 
>> 
> 
>>  Session 2: February 12th, 2003 1:00 PM Pacific Time (GMT -08:00)
> 
>>      Conference Dial-in No: 630-395-0208
> 
>>      Conference Guest Code: 46875#
> 
>> 
> 
>> 
> 
>> 
> 
>> 
> 
>>  -Karl
> 
>> 
> 
>>  =================================================================
> 
>>  Karl F. Best
> 
>>  Vice President, OASIS
> 
>>  +1 978.667.5115 x206
> 
>>  karl.best@oasis-open.org  http://www.oasis-open.org
> 
>> 
> 
>> 
> 
>>  ----------------------------------------------------------------
> 
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> 
> 
> -- 
> =================================================================
> Karl F. Best
> Vice President, OASIS
> +1 978.667.5115 x206
> karl.best@oasis-open.org  http://www.oasis-open.org
> 
>