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Subject: Proposed Charter for OASIS Transformational Government Framework TC

To OASIS Members:

  A draft TC charter has been submitted to establish the OASIS Transformational Government Framework Technical Committee (below). In accordance with the OASIS TC Process Policy section 2.2:
(http://www.oasis-open.org/committees/process-2009-07-30.php#formation) the proposed charter is hereby submitted for comment. The comment period shall remain open until 11:45 pm ET on 13 September 2010.

  OASIS maintains a mailing list for the purpose of submitting comments on proposed charters. Any OASIS member may post to this list by sending email to:
mailto:oasis-charter-discuss@lists.oasis-open.org. All messages will be publicly archived at:
http://lists.oasis-open.org/archives/oasis-charter-discuss/. Members who wish to receive emails must join the group by selecting "join group" on the group home page:
http://www.oasis-open.org/apps/org/workgroup/oasis-charter-discuss/. Employees of organizational members do not require primary representative approval to subscribe to the oasis-charter-discuss e-mail.

  A telephone conference will be held among the Convener, the OASIS TC Administrator, and those proposers who wish to attend within four days of the close of the comment period. The announcement and call-in information will be noted on the OASIS Charter Discuss Group Calendar.

  We encourage member comment and ask that you note the name of the proposed TC (TGF) in the subject line of your email message.



Mary P McRae
Director, Standards Development
Technical Committee Administrator
OASIS: Advancing open standards for the information society
email: mary.mcrae@oasis-open.org 
web: www.oasis-open.org
twitter: @fiberartisan #oasisopen
phone: 1.603.232.9090

TC Name – 
OASIS Transformational Government Framework Technical Committee

Statement of Purpose
At a time when virtually every government is now an “e-government” – with websites, e-services and e-government strategies proliferating around the world, even in the least developed countries – it is now clear that Information and Communication Technology is no magic bullet. Duplicated IT expenditure, wasted resources, no critical mass of users for online services, and limited impact on core public policy objectives – this has been the reality of many countries’ experience of e-Government.

Traditional e-Government has focused on e-enabling transactional services and providing online content. Yet the great majority of public sector staff and expenditure is not involved in such services, but rather is on the "front line”: teachers, healthcare workers, police, court officials,
emergency response teams, revenue and border control teams and so on. Leading governments are increasingly beginning now to understand how the work of such front line staff can be transformed through the use of real-time knowledge management and mobile workflow applications.  An increasing number of governments are now starting to get to grips with the much broader and more complex set of cultural and organisational changes which are needed if ICT is to deliver significant benefits in the public sector. Countries such as the UK, Canada and Australia have all recently published strategies which shift away from “egovernment” towards a much more radical focus on transforming the whole relationship between the public sector and users of public services.  This new focus is commonly being referred to as Transformational Government.

Transformation programmes differ from traditional eGovernment programmes in four major ways:
* They take a whole-of-government view of the relationship between the public sector and the citizen or business user.
* They include initiatives to e-enable the frontline public services: that is, staff involved in direct personal delivery of services such as education and healthcare – rather than just looking at transactional services which can be e-enabled on an end-to-end basis.
* They take a whole-of-government view of the most efficient way managing the cost base of government.
* They focus on the “citizen” not the “customer”. That is, they seek to engage with the citizens as owners of and participants in the creation of public services, not as passive recipients of services.

Scope of Work
Whilst there is not a one-size-fits-all approach because each government is different, there are some universally applicable rules, sets of principles and processes for delivering the transformational change. The work of the TC will be to define an overall framework that encompasses these rules, principles and processes.  And supporting the framework there will be a need for the TC to identify and provide some use cases and guidance on adoption as there is more than one entry point into making the transformation.  

List of deliverables
The major deliverable will be a Framework for Transformational Government.
Included in this Framework will be:
* a Transformational Government Reference Model,
* definitions of a series of policy products necessary to implement the change,
* a value chain for citizen service transformation, 
* a series of guiding principles, 
* a business model for change, 
* a delivery roadmap, 
* and a checklist of critical success factors.
Supporting this Framework will be a number of Use Cases and other guidance advice on its adoption.

It is anticipated that the Framework will be delivered within 12 months and the other outputs within 18 months of the start of the TC.

IPR Mode 

Anticipated audience or users of the work.
* Government and other public sector officials responsible for eGovernment policy, strategy, and implementation. 
* Other public or global Institutions that provide advice and guidance on implementing eGovernment Progammes.
* Providers of software and services to Governments.
* OASIS membership.

Language in which the TC shall conduct business

Similar or Applicable Work
We are not aware of any conflict or overlap with similar work being conducted by other TCs or other organisations.

Date, Time and Location of First Meeting
21st October 2010, 18.00 UK time by teleconference

On-going Meeting Schedule
TC meetings will be held every four weeks and will be sponsored by CS Transform

TC Proposers
John Borras – Individual – johnaborras@yahoo.co.uk
Chris Parker – CS Transform Ltd - chris.parker@cstransform.com
Steve Mutkoski – Microsoft - Steve.Mutkoski@microsoft.com
Peter Brown – Individual - peter-oasis@justbrown.net
Colin Wallis - NZ Government - Colin.Wallis@dia.govt.nz 
Nigel Greenway – Fujitsu - nig.greenaway@uk.fujitsu.com

Statements of support for the proposed Charter 
"Governments all round the world have struggled to get real benefits from IT given their siloed structure, but increasingly the set of best practices generally known as called "Transformational Government" is pointing the way forward.  CS Transform is committed to identifying and spreading best practice in this area, so we are delighted to collaborate with OASIS on this new Technical Committee and to make available the framework in our white papers as the basis for further work by the Committee."   Chris Parker – CS Transform Ltd - chris.parker@cstransform.com

“The Department supports this initiative because it's strategically smack dead centre in what we are trying to do”   Internal Affairs Department, NZ Government - Colin.Wallis@dia.govt.nz

“In these times of severe budget constraints, all available government resources need to be working more effectively to meet the challenges of service and operational transformation. The Transformational Government Framework should allow governments and their suppliers to avoid much reinvention of common assets whilst making it easier to put technical and business fundamentals in place. Scarce resources can then concentrate upon today’s issues and the opportunities’ offered by new technologies and business approaches rather than continuously working to create and manage assets that provide little added value.  Fujitsu is pleased to support this OASIS initiative.”   Hiroshi Yoshida – Fujitsu – Hiroshi.Yoshida@jp.fujitsu.com

“Microsoft actively participates in discussions with governments around the world on the role that technology can play in advancing the objectives of governments and citizens. We are pleased with the approach of the Transformational Government Framework TC, which will look beyond the transactional aspects of eGovernment to understand the needed changes within and between agencies, such that Government technology can be used as a platform for change across the public sector.”  Michael Champion – Microsoft – Michael.Champion@microsoft.com

Name of the Convener 
John Borras

Name of the Member Section with which the TC intends to affiliate

List of contributions of existing technical work
CS Transform Ltd’s document entitled “Citizen Service Transformation: A manifesto for change in the delivery of public services”

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