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Subject: Re: [opendocument-users] simple OO.org document goes awry in MS Office 2007 w/SP2 - what went wrong?

Hanssens Bart wrote:

> I'm not saying we can/will do this for each and every specific case, and I'm also not saying that each and every time we should "recommend" (for whatever value of recommend) workarounds. But *sometimes* it makes sense when it solves real world problems and the fix is trivial.

The key factor is communication, communication and communication.

Endusers *find* problems and report them, typically to the
vendor/implementor, awaiting a solution.

If the enduser is experienced enough, he can also *inform* the TC/OIC to
make sure the problem is documented. He should never expect direct
solutions, he is merely "helping his neighbours".

Now the implementors can look at the list of known problems and
coordinate a common approach.

This is the proven, reöliable way. It is based on communication. The
Plugfest has shown how it works.


Jan H Wildeboer          |
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