Re: ConferenceUK Support Request Incident Nbr: 27573

[Mick Kerrigan <mick.kerrigan@deri.org>]

Hi Will,

Maybe I did not explain myself very well :). Everyone who dialled into
the US number could communicate with each other and everyone who dialled
into the UK number could hear each other. It was as if we have two
different rooms with the same number. We all had to dial in through the
same access number in order to communicate with each other.

Regards

~Mick

Conference Call Support wrote:
> Hello Mick,
> 
> I'm sorry if this is causing inconveniences for you and your
> participants. Unfortunately, any participants calling in Europe outside
> the UK will have to dial-in the US based phone number.
> 
> As for the incident, this could have happened if the organizer
> accidentally change the mode of the conference from conversation to Q&A
> or Presentation mode. Here is a brief description of the three modes: In
> Conversation mode, all lines are open and unmuted. In Q-and-A mode, only
> Organizers can be heard, but non-Organizers can unmute their phone by
> hitting " 6 ". And in Presentation mode, non-Organizers are muted and
> have no option to unmute themselves. A voice prompt will alert you to
> the current mode each time you change the configuration.
> 
> Please let us know if we can be of further assistance.
> 
> Will Reed
> Conference Support
> 
> Hi, We have been using your service for about 2 years on a monthly basis
> to host our OASIS technical committee calls. Most of our participants
> are based in the Austria, Germany and Ireland, with some in the UK. We
> have had two main problems: 1) Since the switch to the American dial-in
> number our call costs have gone up. Is there no European number of for
> non-uk Europeans to dial? 2) Today most of us were dialled into the
> American dial-in number and the UK partners were dialled into the UK
> number. We were all int he same room number but could not hear each
> other. The UK partners had to move to the US number in order for us to
> be able to communicate. Any assistance with these problems would be
> great Regards ~Mick
> 
> 
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-- 
Mick Kerrigan
Researcher (SEE Cluster)
Digital Enterprise Research Institute (DERI)
Universität Innsbruck, Austria
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E-Mail: mick.kerrigan@deri.at
Web: http://see.deri.org/mick/
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