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Subject: OASIS TC Call for Participation (2)
OASIS members: A second OASIS technical committee is being formed today. The Customer Information Quality TC has been proposed by Ram Kumar, Cognito, Inc; Vincent Buller, AND Data Solutions; John Bennett, Parlo.com; and Graham Lobsey, Cognito, Inc. The request for a new TC meets the requirements of the OASIS TC process, and is attached below. The purpose and goals of the committee are below. To become a member of this new TC you should notify Ram Kummar, the committee chair, of your interest, and participate in the first meeting. For the procedure for joining after the first meeting see the TC process at http://www.oasis-open.org/committees/process.shtml I have created a mail list, entity-resolution, for the committee discussions. OASIS members who are interested in participating in this committee should subscribe to the CIQ list by sending a message to ciq-request@lists.oasis-open.org with the word "subscribe" as the body of the message. </karl> ============================================================ Karl F. Best OASIS - Director, Technical Operations 978.667.5115 x206 karl.best@oasis-open.org http://www.oasis-open.org TECHNICAL COMMITTEE ON CUSTOMER INFORMATION QUALITY STATEMENT OF PURPOSE The objective of the Technical Committee (TC) on Customer Information Quality (CIQ) formed by OASIS is to deliver XML standards for customer profile/information management to the industry. Research tells us that it is much more cost effective to retain and invest in our existing customer base than to build or buy market share. One customer lost through ineffective marketing means a massive expenditure on acquiring new customers to make up the lost revenue. This is more apparent as we move into the e-business environment. The Internet has created the need to rethink the issue of customer profile/information management for many, if not most, large organisations. In the highly competitive world being driven by dot-coms, organisations have to provide customers, vendors, and potential employees with accurate, up-to-date on-line information. Customer data forms the foundation to build effective customer relationships. To be effective, customer data must meet the highest possible standards of both quality and integrity. Therefore, customer information/profile management is critical. Many XML standards have been developed for various applications. But despite the realisation by organisations on the importance of customer relationship management particularly due to the potential of e-business, no XML standards for customer profile/information management have been developed. Despite the exponential growth of the Internet that is shaping the way we do our business, no standard for managing customer profile/information has been developed yet. This technical committee aims at delivering these standards. LIST OF DELIVERABLES AND PROJECTED DATE Deliverables Projected Date -------------------------------------------------------- Unification of NAML with AND’s address structures February 25, 2001 Release of a preliminary draft on the specifications (document and DTD/Schemas) of NAML to the CIQ mailing list March 25, 2001 LANGUAGE IN WHICH THE TC WILL CONDUCT BUSINESS: English DATE, TIME AND PLACE OF THE FIRST MEETING Date : December, 2000 Time : 10:30am Venue : GCA Conference, Washington DC TC MEMBERS Ram Kumar Cognito, Inc rkumar@msi.com.au Chairman Vincent Buller AND Data Solutions vincent.buller@and.com Co-Chairman John Bennett Parlo.com john@parlo.com Graham Lobsey Cognito, Inc globsey@msi.com.au DISCUSSION LIST Customer Information Quality (CIQ) - CIQ@lists.oasis-open.org PROPOSED MEETING SCHEDULE FOR THE FIRST YEAR Date Time Meeting Type Location Participants ------------------------------------------------------------------------ Nov 10, 2000 TBA Conference Call - CIQ TC Dec 15, 2000 10:30am Face-to-Face GCA Conference, Washington DC CIQ TC Jan 15, 2001 TBA Conference Call - CIQ TC Feb 15, 2001 TBA Conference Call - CIQ TC Mar 15, 2001 TBA Conference Call - CIQ TC NAME OF MEETING SPONSORS * OASIS will sponsor the first conference call * Cognito will sponsor the travel of Ram to Washington DC * AND to sponsor the travel of Vincent Buller to Washington DC
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