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Subject: Re: [wsrp-markup] Revised VXML Scenarios

Thanks, Walter,

I appreciate the notice, and the fact that you 
looked over the scenarios. We look forward to 
your return.


At 4:20 PM +0100 1/14/04, Walter Haenel wrote:
>Hello Rex,
>you did a good job with these VXML Scenarios.
>Unfortunately, I was on a business trip before Christmas and can also not
>make it for the call today.
>I will do my best to participate on the next one.
>Mit freundlichen Grüßen /
>                   Have a nice day
>                     Walter Hänel
>Pervasive Computing - Portal Development
>Tel. +49-7031-164523
>              Fax +49-7031-164888
>|         |           Rex Brooks       |
>|         |           <rexb@starbourne.|
>|         |           com>             |
>|         |                            |
>|         |           18/12/03 18:57   |
>   | 
>   |       To: 
>   |       cc: 
>   |       Subject:  [wsrp-markup] Revised VXML 
>   | 
>   | 
>Hi Everyone,
>I have revised the scenarios per Rich's comments. Again, let me know what
>yoy think. If I don't hear further comments I will send this off tomorrow.
>The following business scenario shows a VXML interface to a common Business
>use-case envisioned for Version 1.1 of Web Services for Remote Portlets,
>WSRP, on which our WSRP-Markup Subcommittee is working. The current
>approved standard can be downloaded at:
>*     *     *
>A Sales Manager will be visiting the regional office of her company in the
>Southwestern part of the U.S. During her flight, before a meeting with the
>local sales team in the regional office in Albuquerque, New Mexico, she
>uses her cell phone to access her account with the Company's Corporate
>Portal hosted by the Company HQ in Chicago. Password authentication allows
>her to access areas of the corporate portal available to her position.
>Using her permissions, she is able to access the most recent figures for
>sales in this region, and other regions for comparison, and she can check
>to see if the sales figures trends she is going to cite in her meeting are
>still moving in the direction her meeting preparations indicated and
>whether the rate of change in those directions has increased or decreased.
>This information will be provided to her in the VXML format used for the
>portlets she needs to access.
>She is also able through the cell phone connection to check if there are
>any special voice mail messages for her in relation to this meeting, or
>other concerns. Thus, the Sales Manager will have the latest figures and
>any other incidental information available which bears on the meeting with
>her regional sales team.
>*     *     *
>The first part of the following scenario shows a second WSRP v1.1 scenario
>from a social context. It shows how a telephone interface into a WSRP-based
>service would work.
>*     *     *
>Elena S. is a recent immigrant to the U.S., from Guatemala. She has had a
>low-grade fever for several days. It is not getting better, and her hands
>and feet are swelling. She thinks she may be pregnant, too. Working as a
>household domestic, she cannot afford a doctor, and she is not a legal
>resident, so she is afraid to seek government assistance.
>She sees a notice promising confidential medical help from a local clinic
>for recent immigrants in the local Spanish Language Advertiser Newspaper.
>It has a telephone number, which she dials, activating the VXML Web Service
>Healthcare Clinic Portal Intake Application:
>The VXML Web Service app answers and a voice asks her in Spanish if she
>wants to speak Spanish. "Si," she replies. The voice then tells her that
>any information she gives will be treated confidentially, and then asks her
>to speak her name. The voice asks her to repeat her name and then repeats
>it back to her saying, "You have said your name is Elena S. Is this
>correct?" When Elena answers, "Si," the application continues.
>The voice asks her to speak her zip code. The voice then asks a
>confirmation question, in Spanish, rendered here in English for this
>scenario/use-case example, "Are you in Fairfax Country, Virginia?" She
>answers affirmatively, and the intake session continues.
>At this point the overall VXML Web Service Healthcare Clinic Portal Intake
>Application, asks if she want to make a free or low cost appointment with
>the local clinic in her zipcode area. If she answers yes, then the
>application switches to an Appointment-Scheduling Portlet.
>This portlet is configured to make the appointment, which includes sending
>the applicant to a counseling and tutorial session with a local volunteer
>counseling service. In this case it is a Church-based service that takes
>place in a facility provided by the local parish which the organizers know
>will provide a sense of trust and security. If missing, the lack of this
>element may well prevent someone such as Elena from using these
>interconnected local services.
>This portlet is one of several which can be triggered interactively by the
>inidviduals who dial into this service. In this case it is important to
>have the caller served by a sympathetic and trusted human as the next step.
>*     *     *
>The remainder of this use-case shows features that are under consideration
>for v.2 of the WSRP. This part is not needed for v1.1 but is provided to
>show how this specification is expected to develop in future versions.
>Elena then visits the drop-in counseling service where Elena meets with
>Pablo V. a parishoner volunteer who takes Elena through a two-part process
>so that she can use the service unaided in the future. In this case, Pablo
>shows Elena how to use a simple computer interface so that she can use one
>of the drop-in center's donated computers to send and receive information,
>and to make, cancel or reschedule appointments with the Healthcare Clinic.
>Pablo shows Elena how to select the service she wants to use from the menu
>which is displayed on the computer. In this case, she chooses the
>Make/Change Clinic Appointment by clicking on the calendar/clock icon
>identified as a medical service by the red cross above the calendar month
>and across from a combined clockface & digital timestamp readout. A
>calendar and Clock/Timestamp appears with checkboxes across the the top of
>the page for various languages, and a voice asks if she wishes to speak
>each of the languages listed in turn, crossing out or checking each as
>indicated by her responses. Elena responds "Si" to Spanish and the rest of
>the session uses Spanish.
>The application then asks if she will say her name. Voice recognition
>software, if available to this application, verifies her identity. Pablo
>then takes her through the remainder of the intake process, giving her
>address, employment, etc. All of these data items is displayed visually as
>well as being processed by VXML to reinforce the association of the
>information requested and the visual representation. This will include the
>basic symptomology followed by a confirmation of the date and time of the
>appointment made for her.
>The process will end with the printing of a map showing the clinic's
>location with directions for her to locate and travel to the clinic. This
>mapping service is a separate portlet, which demonstrates why the
>Portal-Portlet relationship is necessary to the VXML application. There
>will also be portlets for other informational purposes, so that the
>individual may be able to learn more about their conditions, where further
>services may be available,
>It is important to understand that the portal is set up so that it can
>gather and record information from the individual for use by clinic staff
>to better serve the individual. So, it is also necessary for the VXML
>Fragment Rules to be capable of receiving information as well as
>distributing it.
>*     *     *
>Rex Brooks
>GeoAddress: 1361-A Addison, Berkeley, CA, 94702 USA, Earth
>W3Address: http://www.starbourne.com
>Email: rexb@starbourne.com
>Tel: 510-849-2309
>Fax: By Request

Rex Brooks
GeoAddress: 1361-A Addison, Berkeley, CA, 94702 USA, Earth
W3Address: http://www.starbourne.com
Email: rexb@starbourne.com
Tel: 510-849-2309
Fax: By Request

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