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Subject: OASIS MEMBER NEWS: Enigma Provides Key e-Commerce Application for GE Aircraft Engines
FOR IMMEDIATE RELEASE Enigma Contact: Anne Shannon Marketing Director Enigma, Inc. (781) 265-3606 annes@enigma.com Enigma Provides Key e-Commerce Application for GE Aircraft Engines Enigma Provides the Only Comprehensive Content-Rich Sell-Side e-Commerce Solution for Online Technical Information and Ordering of Engine Parts Burlington, Mass., February XX, 2000 -- Enigma Inc., the leading provider of business-to-business e-commerce for spare parts, announces that its CommerceSight solution is an essential part of the Customer Web Center (CWC) site for GE Aircraft Engines (GEAE). Enigma’s advanced ‘sell-side’ e-commerce solution enables GEAE to offer its customers a comprehensive technical content and customer service portal for the aftermarket business. With revenues of more than $10 billion and over 30,000 employees worldwide, GEAE is the world’s leading manufacturer of commercial and military aircraft jet engines. Its extensive customer-base includes many of the major airlines and aircraft maintenance and overhaul providers. By automating the identification and acquisition of aircraft engine technical information and spare parts, GEAE will effectively enhance customer productivity.” “GEAE has consistently led the market with state-of-the-art technology for commercial and military aircraft engines,” said James McNerney, president and chief executive officer at GEAE. “As the industry leader, we are the first to deliver this integrated e-commerce platform for our after-market business. We believe that the Customer Web Center will benefit our customers by enabling rapid access to the spare and replacement part information that is critical to maintaining aircraft engines. Enigma’s CommerceSight allows GEAE to once again provide our customers with the highest level of service and ensure that they receive optimum value from our engines.” Powered by Enigma, the GEAE e-commerce site allows end-users to navigate between service bulletins (SBs), Illustrated Parts Catalogs (IPCs) and engine manuals in one integrated, comprehensive system, significantly accelerating the time to market for spare parts. Enigma also streamlines the previously time-consuming process of disseminating current technical updates via temporary revisions (TRs) and service bulletins, delivering the continually current information that is integral to the Spare Parts Ordering Center. “We conducted an extensive search to find a partner who could deliver the advanced functionality we needed to meet our e-Business initiatives that truly drive customer productivity,” noted David Overbeeke, e.Business Leader at GEAE. “In the end, Enigma was the only vendor whose technology satisfied our stringent requirements and time constraints. Enigma leads the market with its XML-based technology for business-to-business technical information management.” The site will contain the entire technical publications library for each of GE’s engines, including the IPCs, Engine Shop manuals, Standard Practice Manual and all Service Bulletins, as well as additional publications such as Fleet Highlites and Engine Data Submittals. The IPC provides dual pane (illustration and parts list) display for more than 300,000 spare parts. The site offers multiple ways to access the IPC and associated technical information, including visual access, interactive tables of content, topic-specific query capabilities, and hyperlinks. Once users have located the necessary part, they can create an order in the online IPC using a customized spare parts shopping basket. The order is then transmitted, using Enigma’s enhanced functionality, to GEAE’s Spare Parts Ordering Center, which contains pricing, inventory and availability information. “We are very excited to be an essential part of GEAE’s Customer Web Center,” noted Jonathan Yaron, chief executive officer at Enigma. “With our CommerceSight solution, we were able to automate GE’s data delivery and launch the portal in less than three-months. The site is dynamically updated so that users can access current product content and navigate directly to the Illustrated Parts Catalogs (IPCs) and associated manuals and seamlessly purchase the required parts online. This site will dramatically streamline the buying experience for GEAE customers, and result in improved productivity and equipment uptime.” The initial release of the GEAE e-commerce site features the CF6-80C2, GE90, CF34 RJ, and CF34 BJ models, with the additional engine models coming online over the next six months. With more than one million pages of content on the site, GE has differentiated itself in the aerospace market, and demonstrated its ability to lead the market in migrating all of its technical content to the Web. --more-- Enigma Provides Key e-Commerce Application for GE Aircraft Engines – Page 3 About GE Aircraft Engines GE Aircraft Engines is a world leader in the design, development, and manufacture of turbojet, turbofan, turboprop, and turboshaft engines for civil and military aircraft, and aeroderivative engines for marine applications. Headquartered in Cincinnati, Ohio, GE Aircraft Engines comprises four engine production facilities, seven satellite plants, and numerous engine service facilities through the world. For more information, visit the company's Web Site, www.geae.net About Enigma Enigma, Inc. (http://www.enigma.com) leads the market in content-driven B2B e-commerce for spare parts. The company's newly announced ESP (electronic spare parts) architecture, which includes CommerceSight for high-value sell-side B2B e-commerce, emphasizes Enigma’s commitment to continued development in the area of vertical exchanges. Typical applications of Enigma technology include e-commerce sites, e-catalogs, Illustrated Parts Catalogs, IETMs, and self-service product support. Enigma's rapidly expanding list of customers includes GE Aircraft Engines, Pratt & Whitney, Rolls-Royce, Hewlett-Packard, Ameritech, Lucent, Bell South, Nokia, Sybase, Sun Microsystems, John Deere, Mack Trucks, Freightliner, Motorola, Cummins Engines and United Airlines. Enigma is a privately held company, headquartered in Burlington, Mass. with offices in San Francisco, London, Munich, Amsterdam, Toronto, Tokyo and Tel Aviv. ####
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