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Subject: RE: [bcm] BCM Brochure final draft - update
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By the way, I agree with your IRS comments. It is an
interesting case for what an organization can do without being fully
conscious of what it is doing and how they do it. (That may be a good
thing). Mutual fund transactions provide another interesting
example, wherein the customer is unaware of the negotiation process. That
lack of awareness created an opportunity for the process to be corrupted.
Semantic relationships and negotiations are not always created in both parties'
best interests.
Neil From: David RR Webber [mailto:david@drrw.info] Sent: Wednesday, December 03, 2003 12:37 PM To: nwasserman@adaptiveservices.com; 'BCM OASIS' Subject: Re: [bcm] BCM Brochure final draft - update Neil,
Works for me. Love the IRS example - we may
need - (hopefully) - as in -
The
best of that breed (hopefully) transforms the complex language and business
rules of the IRS into a form that is meaningful to a broad set of
customers.
; -)
But it highlights beautifully the problem - #1) I
don't think they fully understand what all
their rules really do - #2) and the other area that is
completely devoid of documentation
is the flow of how they apply the process of
submissions, review, audit, accounting,
etc, and those rules. Combination there of fear
and intrigue - they don't want to go there
least someone scrutinizes their process too closely -
or heaven forbid - can then actually
understand!
So far they've only applied one small bit of what BCM
could do for them...
I'm ready to send this along to Carol and get Holy
water sprinkled on it from OASIS
stance.
Cheers, DW.
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