Re: [bcm] BCM Brochure final draft - update

["David RR Webber" <david@drrw.info>]

Neil,

 

Good synergistic comments.

 

I think we can safely say when relationships are not fully open - it is

because one party does not want the other to know!

 

Sometimes this can be benign - and the party accepts it - say a

dealership ordering parts from a major car manufacturer - and they

know its somehow going out to bid downstream - and there's

some mark-up - but they do not know the detail - all they get

back is availability and cost.

 

Other times the negotiator is withholding information they do not

wish to be shared!

 

DW.

----- Original Message -----

From: Neil Wasserman

To: 'David RR Webber'

Cc: 'BCM OASIS'

Sent: Wednesday, December 03, 2003 1:28 PM

Subject: RE: [bcm] BCM Brochure final draft - update

By the way, I agree with your IRS comments.  It is an interesting case for what an organization can do without being fully conscious of what it is doing and how they do it. (That may be a good thing).   Mutual fund transactions provide another interesting example, wherein the customer is unaware of the negotiation process.  That lack of awareness created an opportunity for the process to be corrupted.  Semantic relationships and negotiations are not always created in both parties' best interests. 

 

Neil

---

From: David RR Webber [mailto:david@drrw.info]
Sent: Wednesday, December 03, 2003 12:37 PM
To: nwasserman@adaptiveservices.com; 'BCM OASIS'
Subject: Re: [bcm] BCM Brochure final draft - update

Neil,

 

Works for me.  Love the IRS example - we may need - (hopefully) - as in -

 

The best of that breed (hopefully) transforms the complex language and business rules of the IRS into a form that is meaningful to a broad set of customers. 

 

 ; -)

 

But it highlights beautifully the problem - #1) I don't think they fully understand what all

their rules really do - #2) and the other area that is completely devoid of documentation

is the flow of how they apply the process of submissions, review, audit, accounting,

etc, and those rules.  Combination there of fear and intrigue - they don't want to go there

least someone scrutinizes their process too closely - or heaven forbid - can then actually

understand!

 

So far they've only applied one small bit of what BCM could do for them...

 

I'm ready to send this along to Carol and get Holy water sprinkled on it from OASIS

stance.

 

Cheers, DW.

----- Original Message -----

From: Neil Wasserman

To: 'BCM OASIS'

Sent: Wednesday, December 03, 2003 12:02 PM

Subject: [bcm] BCM Brochure final draft - update

Here is a yet more final version. 

 

Neil

 

Neil Wasserman
Managing Partner
Adaptive Service Engineering
28 Coolidge Rd.
Belmont, MA 02478
tel.:  617-484-4822
mobile: 617-905-1084

e-mail: nwasserman@adaptiveservices.com
web: www.adaptiveservices.com

 

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