RE: [egov] USE OF WEB SERVICES

["Diane.Lewis@usdoj.gov" <Diane.Lewis@usdoj.gov>]

John,

having just attended a USG sponsored e-gov seminar titled expanding electronic government.... 
i learned that over the counter government transactions will not disappear in the near term.. though such actions will only  represent a small percentage of citizen to individual government entities transactions.  

I would suggest that at this juncture government service delivery via web services is evolutionary not revolutionary even given the maturity of the technology.   during the seminar discussion the themes of "trust" and authentication came up.... there was a dynamic presentation regarding the issuance and use of smart cards with biometric characteristics... citizen understanding and acceptance of this "trust" mechanism is expected in the next 5 or so years.