RE: [pki-tc] PLEASE REVIEW the draft PKI Obstacles survey

["Todd Colvin" <todd.colvin@search.org>]

Steve,

> I agree with your point. But I find your wording somewhat
> intricate. I'd like something simpler that still clearly
> communicates the same concept. Any ideas? Maybe
> "Complex for IT Staff"?

It seems there are really two separate issues here. One dealing with installation and the other dealing with administering/managing the PKI system after installation. It could be that IT staff believes they are capable of installing a PKI, but that it is too difficult and/or time consuming to maintain it so they have never installed one. Rather than try to combine these two into a one-line question I think it should be split into two: "Complex Installation" and "Difficult for IT to Maintain."

> I want to keep the sectors and industries in this popup broad.
> A category like "Sales" should be fine, since it can include
> retailers and wholesalers (whether online, bricks-and-mortar,
> or a mix). And we should probably add a category for "Finance",
> since that's a huge part of "Other Services" with lots of PKI
> interest.

"Sales" is good and I like "Finance" as an additional category as well.

> Maybe we should add a sentence saying "Toward that end, we have
> created this survey." Would that address your concern?

Yes, I think that will convey both the purpose of the survey and its importance.

Thanks,

Todd

-----Original Message-----
From: Steve Hanna [mailto:steve.hanna@sun.com]
Sent: Thursday, May 08, 2003 7:16 AM
To: Todd Colvin
Cc: pki-tc@lists.oasis-open.org
Subject: Re: [pki-tc] PLEASE REVIEW the draft PKI Obstacles survey


Thanks for the prompt response, Todd. Several others have
responded to me by private email. That's fine, too. I'll
summarize those comments to the pki-survey mailing list
once they are resolved.

> In Q4, I think "Complexity" and "Hard for End Users to Use"
> are too similar. By complexity I assume installation and
> administration of PKI is the target. If so, I think
> "Complex Implementation/Administration" is better wording.

I agree with your point. But I find your wording somewhat
intricate. I'd like something simpler that still clearly
communicates the same concept. Any ideas? Maybe
"Complex for IT Staff"?

> For Q9, I would add Ecommerce and/or Sales as categories
> in the popup.

I want to keep the sectors and industries in this popup broad.
A category like "Sales" should be fine, since it can include
retailers and wholesalers (whether online, bricks-and-mortar,
or a mix). And we should probably add a category for "Finance",
since that's a huge part of "Other Services" with lots of PKI
interest.

> Will there be other information describing the nature of the
> survey provided to people taking it such as the survey's purpose?

An email invitation will be sent out, inviting people to
participate in the survey. In that email, we'll cover the
purpose of the survey. But I intended for the survey web
page to describe the purpose of the survey. Our current
draft contains this paragraph:

> The OASIS Public Key Instracture Technical Committee (PKI TC) aims to
> address issues related to the successful deployment of digital
> certificates. We have decided to begin by identifying the most common
> obstacles to PKI deployment and usage so that they can be addressed.

Maybe we should add a sentence saying "Toward that end, we have
created this survey." Would that address your concern?

Thanks,

Steve